cc@sunoltech.com
Phone: (925) 361-2107
Fax: (925) 750-7917

Frequently Asked Questions

Please read the questions and answers here, before submitting an e-mail.  The most frequently asked questions are answered here, and can save you the time of composing an e-mail and waiting for a reply.

Q: Types of payment do you accept?

A:  We accept American Express, Discover, Visa, and MasterCard credit and debit cards. Apple Pay, Google Pay, Stripe Payments  You may also purchase by pre-paying with a check, money order, or wire transfer (a $25.00 fee is added to wire transfer orders.)  Government and educational organizations may purchase up to $2500 on Credit card after that a ACH or wire is required.  Businesses which have submitted a credit application and have been approved, may also purchase on up to $2500 on Credit card and ACH or wire after that.  

All of these forms of payment are accepted right here on the website.  When checking out, our order form will allow you to select any of these payment options.

If this is your first order with us, and your credit / debit card billing address, or your shipping address are  within the United States, you will be required to supply front and back images of your credit / debit card and Identification card by secure upload or e-mail.  We will not process your order without these images.  Complete instructions are provided on the order entry page, and will also be e-mailed to you, after placing your order.

We currently accept credit / debit cards or checks ACH payment in USA only .  We do not export or be involved in exporting process.Ship only to a USA address in lower 48 States.

Q: When do you charge my card?

A:  We charge your credit / debit card only when your order is ready to ship.  If your order isn’t in stock or your order is being exported, we may verify that your card has sufficient funds to cover the order, however, we won’t charge it until the order ships.

Q: Do you charge sales tax? What about international duties and taxes?

A:  We collect US sales tax for shipments to Connecticut and Hawaii.  We do not collect tax for any other states at this time.  Your shopping cart will show you the total tax for your order after you’ve submitted your shipping information, prior to submitting your order. We do not collect tax, VAT, duties, etc., for any shipments outside of the US, and our item prices do not include them.

 

Q: What is the status of my order?

A:  One business day after you’ve submitted your order, you can check its status online via our Order Status function. Also, be sure you read your e-mail at least once a day. That’s how we’ll keep in touch with you regarding your order.

Here’s what happens to your order after you’ve placed it:

If you are using an international credit / debit card or shipping to an international location, an e-mail is sent notifying you of the stock status of the items on the order, and reiterating that you must supply images of your credit / debit card, before your order is processed any further.

If your credit / debit card and shipment are domestic, or you’ve supplied the credit / debit card images for your international order, then the card is checked for sufficient funds to cover the order.

If the card is declined, you are notified that the order has been temporarily cancelled, and you must contact us with another credit / debit card, clear sufficient funds on the original card, or place the order again online with a different credit / debit card.

If the card is approved, you are sent an e-mail, notifying you of the stock status of the items on your order. Items that are in stock, are listed with an estimated ship date from our warehouse to you. Items that are not in stock, are listed with an “ETA”, which is an Estimated Time of Arrival from the manufacturer, into our warehouses.

If your order is qualified for free ground shipping:

We process and ship the in-stock portion of your order immediately, and e-mail you a confirmation. If some items are out of stock, we’ll include an ETA for those items in your confirmation. Be sure to check your order’s status online for updated ETAs. There are no additional shipping charges when the back ordered items ship.

If your order is not qualified for free ground shipping:

If everything is in stock, we process and ship your order immediately. If some items are not in stock, we will ask you in the e-mail, whether we should split up your order, shipping in stock items now, or hold the order until all items are in stock. You order is then halted, until we receive a reply. If we don’t receive a reply within 7 business days, we e-mail you again. If you don’t reply within 48 hours, we cancel your order.

Within three business days of shipping, a receipt is e-mailed containing tracking numbers, tracking links, and totals.

Q: How do I cancel an order?

A: In stock orders and all factory direct shipments:
Due to the speed of our service, orders for in-stock items and factory direct shipments cannot be cancelled. Please do not ask us to do so as it is impossible. If you decide after ordering, that you do not want the item(s) ordered, you can refuse delivery and will receive a refund minus freight and handling charges, and a 35% restocking fee. Internationally shipping orders and orders shipping via US Mail cannot be cancelled once the items have left the warehouse for the freight forwarder, without incurring freight charges and a 35% restocking fee. If we have already charged your credit / debit card and you dispute the charge without allowing us at least 45 days to perform a refused shipment refund, a $10.00 chargeback rebuttal fee will be deducted from your refund (or charged to your card.)

Out of stock orders:
You are free to cancel your order after one business day without penalty, assuming stock has not arrived. If stock has arrived, then your order cannot be cancelled as noted above. To cancel an out of stock order, simply click the “Cancel Order” button displayed on your order’s status page. If the button is grayed out or doesn’t appear, that means one business day hasn’t elapsed, or the order has either shipped or is shipping and can no longer be cancelled, as noted above.

B. Software, Virtual Appliances, Extended Warranty, Training material are none Cancelable after purchase. Some items may not be cancelable or refundable after payment is made.

Q: What if my product is defective and I want to return or replace it?

A:  You must request a Return Merchandise Authorization (RMA) number to return or replace your merchandise. Please read our Return Policy for complete details. Never send your product back to the warehouse address listed on the shipping label. Returns are not accepted at our shipping warehouses. Doing so will result in a very lengthy delay in processing a refund, or possibly no refund at all. After you’ve requested an RMA number, we will provide you with the proper return address.

Q: What are the shipping methods?

We generally Ship via USPS ground service free of Charge.

You can choose any tier or tier two carries for your products to be shipped.

We do not ship international unless you have a had account with us for a long time.

Return Questions:

 

We accept returns within 30 Days of order deliver and do not charge for return shipping charges.

DOA or otherwise if you are not satisfied with the products return it to us.

We maintain the right to replace or refund your returns.

Refunds Questions:

 

All payments will be refunded within 30-days or unless other arrangement has been made.

We Charge a %25 Restocking/ Administrative Fee for all canceled orders, unless other arrangement are made.

Shopping cart

0
image/svg+xml

No products in the cart.

Continue Shopping