1. Who are you guys? Why should order from Sunol Tech?
Sunol tech is a Component, Computer, telecom and IT hardware Dealer located in Northern California. We specialize in new, used, and refurbished equipment, providing top-tier engineering and support from our certified team of engineers. Our sales representatives have over 25 years of combined experience in the market and can find the best equipment for your needs and budget. Purchasing equipment from the secondary market can save you and your company thousands of dollars; we’re here to help you do just that with support from our engineering team and our strong industry partnerships.
Is it safe to order from your site?
Sunol Tech a Univold LLC company are dedicated to ensuring the safety of your personal information when purchasing from our website. Our store is secured with SSL certificate so you can shop confidently. We also offer a safe shopping to our customers, including secure Purchase Guarantee. Don’t want to save account information with us? You can check out as a guest without saving any information on our store. We even offer payment verity of payment plans for customers who do not wish to share credit cards information and rather use Zellepay or ACH or company Check.
Please ask representative about different payment plans we have directly.
What kind of warranty do I get with my purchase?
All equipment purchased via Sunol tech comes with a standard Manufacturers warranty unless explicitly stated otherwise. Warranties are limited to “end-user” buyers and do not apply to orders placed by “resellers”. This warranty is not transferable, except upon the written approval of Sunol tech, in its sole discretion. If the equipment becomes defective or damaged during the period of this warranty, Sunol tech will repair or replace it at our sole discretion. There are no other warranties, express or implied, which have been made in connection with the equipment.
Can I cancel or change my order once it’s been placed?
Absolutely! Please contact us immediately with any changes to your order. You can reach us by phone or live chat during normal business hours: Monday – Friday, 9AM – 6PM PST. You can reach us by phone or email or chat. Click on the live chat button at the top right to begin messaging with one of our live representatives.
What if I receive a product that is, or becomes, defective?
Although we strive to make sure this never happens to our customers, we’re only human. That’s why we offer a comprehensive replacement policy in which customers have 30-Days upon receipt of a replacement product to send back the original defective item. Please use our RMA form to notify us of any defective item you may have received. If an item cannot be replaced, Sunol tech can issue the customer a refund for the defective item. Please see our returns page for details on the procedure for returning working and non-working products.
Your prices are really low; how do I know that these are legitimate, working pieces of hardware?
Purchasing IT equipment from the secondary market can save you a lot of money, but can also be nerve-wracking. How can you trust that the hardware you buy will be in working order? All products sold by Sunol tech are refurbished unless otherwise noted & undergo strict quality control procedures. Our certified network engineers test and ensure all equipment is ready to install the moment you receive it. We also ensure that any products we purchase only come from legitimate suppliers who have clear and free title to the equipment. Contact one of our representatives if you have any questions, or browse our shipping page for details on how to return products you’re not happy with.
I need my purchase ASAP! Can I request overnight shipping?
We always offer free ground shipping to our customers in the continental U.S., however, we will accommodate customers requiring expedited shipping for an additional cost. Please contact us via phone, email, or live chat to arrange additional shipping options. You can even include any notes about how you would like items shipped in the comments of your purchase order. International shipping can be arranged for our customers overseas as well.
What happens after I place my order?
Upon placement of an order, We will invoice you for the Sales Price. Payment will be made in U.S. Dollars to Sunol tech’ address set forth in the invoice or to such other place as Sunol tech may designate in writing. An order confirmation will be sent to the point of contact designated by the customer. Once products have completed pre-shipment quality inspections, We will arrange delivery of the equipment to meet the estimated shipment date as specified on the invoice. For more details on payment, delivery, and installation please see our Term of use and Term of Sale page.