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Global spending on utility customer information systems (CISs) and analytics is expected to total nearly $37 billion from 2014 to 2023, according to a report from Navigant Research. Some of the top utilities companies in the United States have been using predictive analytics to enhance operations, cut costs and improve customers’ experience.

Utility spending on customer engagement is estimated to grow from $636 million in 2016 to $774 million in 2022, as per the Navigant Research report.

In this article, 4 of the largest North American utilities companies in an effort to determine trends and initiatives around AI in public utilities use-cases. Companies covered including:

    1. NextExtra Energy
    2. Duke Energy
    3. Southern Company
    4. Dominion Resources



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